Privacy Policy

Introduction

Aura Interact ("we," "our," or "us") is committed to protecting the privacy of our enterprise clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, and safeguard information across our website, SaaS products, Digital Twin solutions, BIM services, XR (AR/VR/MR) applications, and other enterprise offerings.

By accessing our corporate website, requesting a demo, or using our products like AuraReal XR, DDAM, and VisionScape XR, you agree to the practices described in this policy.

Information We Collect

Personal Information

When you interact with our website, request a demo, sign up for a newsletter, or submit a contact form, we may collect:

• Full name and job title
• Corporate email address and phone number
• Company name and industry

Business Information

For enterprise projects and consulting services (such as NVIDIA Omniverse integrations or BIMVerse XR deployments), we may collect:

• Project requirements and 3D assets/CAD data
• Technical infrastructure details
• User roles and permissions for Firebase Authentication

Technical Information

When using our cloud services and website, we automatically collect:

• IP addresses and browser types
• Device identifiers (especially for XR hardware like Meta Quest or Apple Vision Pro)
• Usage data, interactions, and analytics

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to analyze trends, administer the website, and track users' movements. These include:

• Firebase Analytics: For understanding user engagement.
• Session Cookies: Required for Firebase Authentication and secure access to our SaaS products.
• Third-Party Integrations: Such as Google Analytics and LinkedIn Insights for marketing and lead generation.

For detailed information, please review our Cookie Policy.

How We Use Information

We use the collected information to:

• Provide, maintain, and improve our XR and Digital Twin platforms.
• Process demo requests and enterprise project quotations.
• Send marketing communications, newsletters, and critical platform updates.
• Secure our infrastructure utilizing Firebase Security Rules and Cloud Functions.
• Analyze website performance and user behavior to optimize resource downloads and contact forms.

Third-party Services

Aura Interact leverages enterprise-grade third-party services to deliver our solutions:

• Google Cloud & Firebase: We use Firebase Authentication for secure login, Firebase Storage for media/file uploads, and Firebase Data Connect (PostgreSQL) for scalable data management.
• NVIDIA Omniverse: We integrate with NVIDIA's infrastructure for real-time 3D simulation data processing.
• Analytics Providers: We share anonymized data with Google Analytics to improve our corporate website experience.

Data Security

We implement industry-standard security measures to protect your data. All file uploads and 3D assets are encrypted at rest and in transit via Firebase Storage. Access is strictly controlled through role-based access control (RBAC) managed by Firebase Authentication.

International Visitors

Aura Interact operates globally. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in our data centers managed by Google Cloud. We comply with applicable data protection frameworks, including GDPR and CCPA, where required.

Data Retention

We retain your personal and business information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Opt-out of marketing communications.
• Manage your Cookie Preferences through your browser settings.

Children’s Privacy

Our enterprise solutions and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to Policy

We may update this Privacy Policy periodically to reflect changes in our technology stack, SaaS products, or legal requirements. The "Last Updated" date at the top of this page will indicate when revisions have been made.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact our privacy team at: Email: privacy@aurainteract.com Address: Aura Interact HQ, A-668, Money Plant High Street, Sarkhej - Gandhinagar Hwy, near BSNL Office, Gota, Ahmedabad, Gujarat 382470